Terms of service

Terms of Service

 

These Terms of Service (“Terms”) govern your use of the Lumilines website and any purchases made through it. By accessing our site or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

 

About Us

 

Lumilines provides LED neon flex signs, EL wire artwork, and lighting products for decorative and personal use.

 

 

Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old, or have permission from a parent or guardian
  • You will not use our products or website for any illegal or unauthorised purpose
  • You will not attempt to interfere with the website’s security or functionality

Products & Descriptions

We make every effort to ensure all product descriptions, images, and specifications are accurate.

However, slight variations in colour, brightness, or appearance may occur due to screen settings or manufacturing tolerances.

All products are intended for decorative use only unless otherwise stated.

Pricing & Payments

  • All prices are shown in GBP (£) unless stated otherwise
  • Prices may change at any time without notice
  • Payment is processed securely via Shopify’s approved payment providers
  • Orders will not be dispatched until payment is successfully received

 

Order Acceptance & Cancellation

 

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Cancel orders due to stock issues, pricing errors, or suspected fraud

If your order is cancelled after payment, a full refund will be issued.

 

Shipping & Delivery

Shipping times and costs are outlined in our Shipping Policy.

Delivery dates are estimates and not guaranteed.

Lumilines is not responsible for delays caused by couriers, customs, or events beyond our control.

 

 

Returns & Refunds

Returns and refunds are handled in accordance with our Refund & Returns Policy.

Please review this policy before placing an order.

Electrical Safety Disclaimer

Our lighting products are low-voltage and designed to meet safety standards.

However:

  • Products must be used in accordance with the provided instructions
  • Lumilines is not responsible for damage caused by misuse, modification, or improper installation
  • We are not liable for indirect or consequential damages arising from product use






Intellectual Property



All content on this website — including images, logos, text, and designs — is the property of Lumilines and may not be copied, reproduced, or used without written permission.





Limitation of Liability



To the fullest extent permitted by law, Lumilines shall not be liable for:


  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Issues arising from third-party services or courier providers



Nothing in these Terms limits your statutory rights under UK consumer law.





Privacy



Your personal information is handled in accordance with our Privacy Policy.





Changes to These Terms



We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately once published on our website.





Contact Information



If you have any questions about these Terms, please contact us at:


📧 support@lumilines.co.uk